Shipping + Returns

OUR RETURN POLICY

Unused and unopened products may be returned within 15 days of receipt for a full refund. Used and opened items cannot be returned. Customized orders are non-refundable once ordered. Gifts can be returned for store credit or exchanged for a similar priced item only. Once the returned item(s) are received, we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times.

 

HOW TO RETURN AN ITEM

Unused and unopened products may be returned within 15 days of receipt.
Bring your item(s) in person to Lionheart Prints or you can mail them in: 

Lionheart Prints
Attn: Sales
3312 Magazine Street
New Orleans, LA 70115


Any order mailed in must include the original shipping slip and updated with contact information (if different from the one provided on the order). Lionheart Prints does not take responsibility for returned items that get lost by the mail carrier.

Once the returned item(s) are received, we will credit the original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact hello@lionheartprints.com or call the store directly at 504.267.5299.